Campaign Software Support Policy

Arial Software is committed to providing every Arial Software customer a successful and positive experience. We exhibit this commitment by providing many avenues for you to determine if an investment in our software is right for you.

Arial Software will:

• Offer you the ability to test the entire product feature set prior to purchase
• Provide you free complete online documentation
• Provide you with the entire product help files within the evaluation version
• Provide you unlimited support for the first 30 days after your purchase
• Offer you a 30-day, 100% money back guarantee after purchase if the product does not meet your expectations
• Provide product corrections, modifications and fixes via regular updates
  

Presales support
The success that you experience with the product download is important to us. We provide rapid response presales email support for the Arial Software program which you are evaluating. Our well-informed, email-savvy technical support team is ready to answer your questions, no matter how simple or complex.

Please send your questions via our online support form.

Free live demonstration
Arial Software offers free live demonstrations of Campaign Enterprise software. When you call to schedule your demonstration, describe your business or planned usage of the software, and we'll customize the presentation to give you the information you need to use our product within its full capability.

Call 1-307-587-1338 to schedule your demo today.

Live support hours

Live telephone technical and product support is available during the following hours:

Technical support

1-307-587-1338, Monday-Friday, 8 a.m. - 5 p.m., Mountain Standard Time. Excludes all major holidays.

Sales support

1-307-587-1338, Monday-Friday, 7 a.m. - 5 p.m., Mountain Standard Time. Excludes all major holidays.

Levels of support available

Email Marketing Director Support
Email Marketing Director comes with 30 days of free product and technical support via telephone, chat, and email from the time of purchase. After 30 days, Arial Software does not provide email or telephone support without an annual support contract. For more information about this support contract, contact Arial Software at 1-307-587-1338.

Campaign Enterprise Support
Campaign Enterprise comes with 30 days of free product and technical support via telephone, chat, and email from the time of purchase. After 30 days, Arial Software does not provide support without an annual support contract. Included in this contract are all subsequent product updates and version upgrades (so you never have to pay for an upgrade). Support must be renewed annually to maintain eligibility.

Support contracts can be purchased by contacting our office at 1-307-587-1338.

For any questions regarding our software support, contact our sales department or call us at 1-307-587-1338.