/* Support ticket system styles */

.hero-subtitle {
  margin: 0.5rem 0 0;
  color: var(--site-muted);
  font-size: 1.05rem;
}

.ticket-form-wrap {
  max-width: 760px;
  margin: 0 auto;
}

.ticket-form textarea {
  min-height: 160px;
}

.ticket-detail-grid {
  display: grid;
  grid-template-columns: 280px 1fr;
  gap: 1.75rem;
  align-items: start;
}

.ticket-sidebar {
  display: grid;
  gap: 1rem;
}

.ticket-summary-card {
  background: #fff;
  border: 1px solid var(--site-border);
  padding: 1.25rem;
}

.ticket-summary-card h2,
.ticket-summary-card h3 {
  margin: 0 0 0.85rem;
  font-size: 1.05rem;
}

.ticket-meta-list {
  margin: 0;
}

.ticket-meta-list dt {
  font-size: 0.75rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--site-muted);
  margin-top: 0.75rem;
}

.ticket-meta-list dt:first-child {
  margin-top: 0;
}

.ticket-meta-list dd {
  margin: 0.15rem 0 0;
}

.ticket-link-box {
  margin-top: 1rem;
  padding-top: 1rem;
  border-top: 1px solid var(--site-border);
  word-break: break-all;
}

.status-badge,
.priority-badge {
  display: inline-block;
  padding: 0.2rem 0.55rem;
  font-size: 0.75rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.03em;
}

.status-open { background: #dbeafe; color: #1d4ed8; }
.status-in_progress { background: #fef3c7; color: #b45309; }
.status-waiting_on_customer { background: #ede9fe; color: #6d28d9; }
.status-resolved { background: #d1fae5; color: #047857; }
.status-closed { background: #e5e7eb; color: #374151; }

.priority-low { background: #f3f4f6; color: #4b5563; }
.priority-normal { background: #dbeafe; color: #1d4ed8; }
.priority-high { background: #ffedd5; color: #c2410c; }
.priority-urgent { background: #fee2e2; color: #b91c1c; }

.ticket-timeline {
  display: grid;
  gap: 1rem;
  margin-bottom: 1.5rem;
}

.timeline-item {
  display: grid;
  grid-template-columns: 16px 1fr;
  gap: 0.85rem;
}

.timeline-marker {
  width: 12px;
  height: 12px;
  border-radius: 50%;
  background: var(--site-blue);
  margin-top: 0.35rem;
}

.timeline-content {
  background: #fff;
  border: 1px solid var(--site-border);
  padding: 0.9rem 1rem;
}

.timeline-internal .timeline-content {
  background: #fffbeb;
  border-color: #fcd34d;
}

.timeline-header {
  display: flex;
  justify-content: space-between;
  gap: 1rem;
  margin-bottom: 0.35rem;
  font-size: 0.85rem;
}

.timeline-header span {
  color: var(--site-muted);
}

.timeline-status {
  margin: 0 0 0.35rem;
  color: var(--site-blue-dark);
}

.ticket-reply-box {
  background: var(--site-blue-light);
  border: 1px solid #c7d2fe;
  padding: 1.25rem;
}

.ticket-reply-box textarea {
  min-height: 120px;
  margin-bottom: 0.75rem;
}

.alert {
  padding: 0.85rem 1rem;
  margin-bottom: 1rem;
  border: 1px solid transparent;
}

.alert-success {
  background: #ecfdf5;
  border-color: #6ee7b7;
  color: #065f46;
}

.alert-error {
  background: #fef2f2;
  border-color: #fca5a5;
  color: #991b1b;
}

.alert-info {
  background: #eff6ff;
  border-color: #93c5fd;
  color: #1e40af;
}

.btn-sm {
  padding: 0.5rem 0.9rem;
  min-width: auto;
  font-size: 0.85rem;
}

/* Admin */
.admin-body {
  background: #f3f4f6;
}

.admin-header {
  background: #111827;
  color: #fff;
}

.admin-header-inner {
  display: flex;
  justify-content: space-between;
  align-items: center;
  min-height: 56px;
}

.admin-brand {
  color: #fff;
  font-weight: 600;
}

.admin-nav {
  display: flex;
  align-items: center;
  gap: 1rem;
}

.admin-nav a {
  color: #e5e7eb;
}

.admin-logout-form {
  margin: 0;
}

.admin-main,
.admin-content {
  padding: 1.5rem 0 2.5rem;
}

.admin-page-header {
  background: #fff;
  border-bottom: 1px solid var(--site-border);
  padding: 1.5rem 0;
}

.admin-page-header h1 {
  margin: 0;
}

.admin-login-wrap {
  min-height: 70vh;
  display: grid;
  place-items: center;
  padding: 2rem;
}

.admin-login-card {
  background: #fff;
  border: 1px solid var(--site-border);
  padding: 2rem;
  width: min(400px, 100%);
}

.admin-login-card input {
  margin-bottom: 1rem;
}

.ticket-stats-row {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  margin-top: 1rem;
}

.stat-chip {
  display: inline-block;
  padding: 0.35rem 0.65rem;
  background: #f3f4f6;
  border: 1px solid var(--site-border);
  font-size: 0.8rem;
  color: var(--site-text);
}

.stat-chip:hover {
  text-decoration: none;
  background: #e5e7eb;
}

.admin-filters {
  display: flex;
  flex-wrap: wrap;
  gap: 0.65rem;
  margin-bottom: 1rem;
}

.admin-filters input,
.admin-filters select {
  padding: 0.55rem 0.75rem;
  border: 1px solid var(--site-border);
}

.admin-table-wrap {
  overflow-x: auto;
  background: #fff;
  border: 1px solid var(--site-border);
}

.admin-table {
  width: 100%;
  border-collapse: collapse;
}

.admin-table th,
.admin-table td {
  padding: 0.75rem 0.85rem;
  border-bottom: 1px solid var(--site-border);
  text-align: left;
  vertical-align: top;
}

.admin-table th {
  background: #f9fafb;
  font-size: 0.8rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.admin-nav a.active {
  color: #fff;
  font-weight: 700;
}

.admin-page-lead {
  margin: 0.5rem 0 0;
  color: var(--site-muted);
}

.admin-dashboard {
  display: grid;
  gap: 2rem;
}

.admin-dashboard-section {
  background: #fff;
  border: 1px solid var(--site-border);
  padding: 1.25rem;
}

.admin-section-header {
  display: flex;
  flex-wrap: wrap;
  justify-content: space-between;
  align-items: center;
  gap: 0.75rem;
  margin-bottom: 1rem;
}

.admin-section-header h2 {
  margin: 0;
  font-size: 1.25rem;
}

.admin-table-wrap-spaced {
  margin-top: 1rem;
}

.admin-period-form {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.5rem;
}

.admin-period-form label {
  font-size: 0.85rem;
  color: var(--site-muted);
}

.admin-period-form select {
  padding: 0.45rem 0.65rem;
  border: 1px solid var(--site-border);
}

.admin-section-actions {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.75rem;
}

.admin-clear-stats-form {
  margin: 0;
}

.admin-summary-cards {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 0.75rem;
  margin-bottom: 1rem;
}

.admin-summary-cards-usage {
  grid-template-columns: repeat(4, minmax(0, 1fr));
}

.admin-summary-card-muted {
  background: #f3f4f6;
}

.admin-usage-note {
  margin: 0 0 1rem;
  font-size: 0.85rem;
  color: var(--site-muted);
}

.admin-summary-card {
  padding: 1rem;
  background: #f9fafb;
  border: 1px solid var(--site-border);
}

.admin-summary-label {
  margin: 0 0 0.35rem;
  font-size: 0.8rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--site-muted);
}

.admin-summary-value {
  margin: 0;
  font-size: 1.6rem;
  font-weight: 700;
  color: var(--site-text);
}

@media (max-width: 900px) {
  .admin-summary-cards,
  .admin-summary-cards-usage {
    grid-template-columns: 1fr;
  }
}

.comment-visibility {
  display: grid;
  gap: 0.35rem;
  margin-bottom: 0.75rem;
  font-size: 0.9rem;
}

.ticket-summary-card select,
.ticket-summary-card textarea {
  width: 100%;
  margin-bottom: 0.65rem;
}

@media (max-width: 900px) {
  .ticket-detail-grid {
    grid-template-columns: 1fr;
  }
}